• All prices are listed in US dollars.

• MyVetStoreOnline utilizes USPS and UPS for expedited and ground shipping.
• Orders that are shipped directly from Purina, Royal Canin and Blue Buffalo also ship via UPS and FedEx.

• Ground shipping for orders over $75 is FREE!
• Ground shipping for orders over $75 is FREE!
• Shipping rates for orders under $75 will be calculated based on destination and delivery method.
• Shipping rates for orders under $75 will be calculated based on destination and delivery method.
• Refrigerated items ship via fastest method. UPS Next Day Air® is free if the total is at least $275. For some locations, ground shipping will deliver next day.
• Refrigerated items ship via fastest method. UPS Next Day Air® is free if the total is at least $275. For some locations, ground shipping will deliver next day.
• Expedited shipping rates will be calculated based on destination and delivery method.
• The cost of shipping is included in the price of easydoseit! items and diets (including Purina, Royal Canin, Hill’s and Blue Buffalo).
• A 75¢ fuel delivery surcharge will be added to all orders.
• The price quoted for shipping already accounts for the packaging materials.

• Orders containing one or more refrigerated item(s) may require next day shipping. Shipping method will be provided at checkout. Refrigerated items do not ship on Fridays or on the day prior to a shipping holiday, see below holiday schedule for carrier closures.
• Refrigerated items should be shipped to an address where someone can immediately transfer to a refrigerator upon delivery.
• Extreme heat and cold can damage products. Please monitor tracking information and promptly attend to deliveries. Our replacement policy does not cover damage from preventable temperature exposure.
• MyVetStoreOnline currently ships Monday - Friday to all states except Alaska and Hawaii.
• Orders that contain one or more ORM-D or hazardous material item(s) are restricted to ground shipping and may require additional days for shipping.
• easydoseit! items require ground shipping.
• Pet food diets (including Purina, Royal Canin, Hill’s and Blue Buffalo) require ground shipping and cannot ship to P.O. boxes.
• Hill’s Pet Nutrition items cannot be shipped to Oregon or Washington.
• Orders shipping to P.O. Boxes require USPS Ground Advantage service to be selected at checkout.
• UPS Ground Saver® (formerly UPS SurePost®), as of Jan 1, 2025 will only ship to a physical address. They no longer ship to PO Box addresses.

• Prescription items require veterinarian approval before they are processed and shipped. Shipping estimates given in checkout are based on same day approval by your veterinarian.
• Orders may ship from different fulfillment locations. This may result in multiple packages being delivered at different times.
• Veterinarian approved UPS Next Day Air® orders that are received before 3:00 p.m. Central Time, Monday - Friday, are generally processed and shipped the same day. Refrigerated items are not shipped on Fridays.
• Ground orders, including pet food products shipped by the manufacturer (Purina, Royal Canin or Blue Buffalo), will be delivered within an estimated delivery time of 7-10 business days, excluding UPS Next Day Air®.

• MyVetStoreOnline cannot authorize multiple payment methods for a single order; this includes rebate cards and other third-party payment programs.
• The total cost charged to your credit or debit card for each shipment of a scheduled order will be equivalent to the cost of the item on the day the order is processed plus any applicable shipping or sales tax.
• Credit or debit card authorizations are initiated once at the time an order is placed and again when an order is sourced from fulfillment at one or more shipping locations.
• Authorizations may exceed the total order amount.
• Your veterinarian and MyVetStoreOnline are not responsible for fees incurred due to such authorizations.
• The authorization window is dependent upon the policies of your card-issuing institution, which may hold funds for up to 14 business days after the billing or cancellation of an order.
• Changes to credit or debit cards are applied when the order is invoiced and shipped.
• Scheduled orders may not be modified on or after the next ship date indicated in your order history.

• Promotions include, but are not limited to, instant rebate coupons and/or free/discounted products.
• By purchasing items that are on promotion, clients agree to allow their name, address, animal’s name and product purchased information to be shared with the manufacturer/vendor providing the instant rebate and/or free/discounted product. In addition, clients agree that the coupon amount on the instant rebate may void any other attempt to collect on the coupon.
• Instant rebates and discounts are applied to order totals at checkout. Discounts not applied at checkout cannot be retroactively applied to orders.

Products purchased from your veterinarian through MyVetStoreOnline are subject to your veterinary clinic's specific refund/return policies. The MyVetStoreOnline Client Returns and Refund Policy is subject to change at any time without notification.

• Please contact your veterinarian within 30 days of the order date to request a return or an exchange of product.
• When requesting a product return, refund or credit, please include the following information:
  • Item name(s)
  • The quantity of the item(s) to be returned, refunded or credited
  • The reason for your return and or refund request
  • The MyVetStoreOnline invoice number
  • The date of your purchase
• Once your veterinary clinic receives your request, they will review it and inform you of their course of action.

The MyVetStoreOnline policies are subject to change at any time without notification.