Shipping Area
  • MyVetStoreOnline currently ships Monday - Friday to all states except Alaska and Hawaii.
  • All prices are listed in US dollars.
Shipping Carriers
  • MyVetStoreOnline utilizes USPS, UPS and FedEx for expedited and ground shipping.
  • Orders that are shipped directly from Purina, Royal Canin, and Blue Buffalo also ship via UPS and FedEx.
Shipping Rates
  • Ground shipping for orders over $38.00 is FREE!
  • Orders under $38.00 will be charged a flat rate ground shipping fee of $8.00.
  • Expedited shipping for orders that include refrigerated items is FREE with subtotals of at least $200.
  • Expedited shipping is $18.00 per order.
  • The cost of shipping is included in the price of easydoseit! items and diets (including Purina, Royal Canin, Hill’s, and Blue Buffalo).
Shipping Requirements and Restrictions
  • Orders that contain one or more refrigerated item(s) are required to ship by expedited shipping for $18.00.
  • Refrigerated or frozen items should be shipped to an address where someone can immediately transfer to a refrigerator or freezer upon delivery.
  • Orders that contain one or more ORM-D or hazardous material item(s) are restricted to ground shipping.
  • easydoseit! items are required to ship ground.
  • Diets (including Purina, Royal Canin, Hill’s, and Blue Buffalo) are also required to ship ground and cannot ship to P.O. boxes.
  • Hill’s items cannot be shipped to Oregon or Washington.
  • Expedited orders cannot ship to P.O. boxes.
Order Processing and Shipping Times
  • All MyVetStoreOnline orders require the approval of your veterinarian before they are processed and shipped. Please allow up to 48 hours for this approval to be completed. This may impact the delivery of your order within our estimated delivery time.
  • Orders may split during the fulfillment process. This may result in multiple shipments to the customer from one or more shipping locations.
  • Veterinarian approved expedited orders that are received before 3:00 p.m. Central Time, Monday - Friday, are generally processed and shipped the same day. Refrigerated items are not shipped on Fridays.
  • Veterinarian-approved ground orders, including products that are processed and shipped by Purina, Royal Canin, or Blue Buffalo, are prioritized for processing and shipping so that they will be delivered within an estimated delivery time of 3-7 business days.
Shipping Transit Times
  • Estimated delivery of veterinarian approved non-refrigerated item expedited orders is next business day.  Expedited refrigerated item orders placed and approved on Fridays will not ship until the next business day.
  • Veterinarian approved ground shipments made by MyVetStoreOnline, Purina, Royal Canin, and Blue Buffalo have an estimated delivery time of 3-7 business days.
Credit and Debit Card Authorizations and Charges
  • MyVetStoreOnline can not process multiple payment methods on an order. This includes rebate cards and other third-party programs.
  • Credit or debit card authorizations are created at the time an order is placed and again if and when the order splits for fulfillment at one or more shipping locations.
  • Authorizations may exceed the total order amount.
  • Your veterinarian and MyVetStoreOnline are not responsible for fees incurred due to such authorizations.
  • The authorization window is dependent on the policies of your card's issuing bank, which may hold funds for up to 14 business days after billing or cancelation of your order.
  • Charges to credit or debit cards are applied when the order is invoiced and shipped.
Promotion Rules and Restrictions
  • Promotions include, but are not limited to, instant rebate coupons and/or free/discounted products.
  • By purchasing items that are on promotion, clients agree to allow their name, address, animal’s name and product purchased information to be shared with the manufacturer/vendor providing the instant rebate and/or free/discounted product.  In addition, clients agree that the coupon amount on the instant rebate may void any other attempt to collect on the coupon.
  • Instant rebates and discounts are applied to order totals at checkout. Discounts not applied at checkout cannot be retroactively applied to orders.
Returns and Refunds

Products purchased from your veterinarian through MyVetStoreOnline are subject to your veterinary clinic's specific refund/return policies. The MyVetStoreOnline Client Returns and Refund Policy is subject to change at any time without notification.

  • Please contact your veterinarian within 30 days of the order date to request a return or an exchange of product.
  • When requesting a product return, refund or credit, please include the following information:
    • Item name(s)
    • The quantity of the item(s) to be returned, refunded or credited
    • The reason for your return and or refund request
    • The MyVetStoreOnline invoice number
    • The date of your purchase
  • Once your veterinary clinic receives your request, they will review it and inform you of their course of action.

The MyVetStoreOnline policies are subject to change at any time without notification.