Support
Our practice support team is here to
help!
Live support available via chat 8am - 7pm CST (9am - 8pm EST; 6am - 5pm PT).
Or submit a help request.
The customer support chat feature is currently unavailable.
Live support available via chat 8am - 7pm CST (9am - 8pm EST; 6am - 5pm PT).
Or submit a help request.
The customer support chat feature is currently unavailable.
Phone
Practice Support: (844) 654-6876, press 2. Available 7am - 7pm CT (8am to 8pm EST; 5am
to 5pm PT).
Need to change prescription instructions on an order that has already been approved? Reach our pharmacy directly at (877) 490-3577.
If you need client support, please call (844) 654-6876 and press 1.
Need to change prescription instructions on an order that has already been approved? Reach our pharmacy directly at (877) 490-3577.
If you need client support, please call (844) 654-6876 and press 1.
General Inquiries: accounts@myvetstoreonline.pharmacy
Product Inquiries: products@myvetstoreonline.pharmacy
Marketing Inquiries: marketing@myvetstoreonline.pharmacy
Online Inquiry: Submit a help request
Request Forms
Looking for more
information or need
to make a request? Follow these links:
How-To Documents
Catalog Management
Catalog Management
Guide
How to manage your MyVetStoreOnline catalog.
Adding Featured Products to Your
Store
How to featured products on your MyVetStoreOnline
homepage.
Using Client On Account
An optional payment collection method for placing
orders
without credit card payment.
Margin 101
Learn how different pricing methods affect your
margin.
Adding Products to Your
Catalog
How to add products to your online store.
How to Set Pricing on Your
Store
A guide to setting prices on your online
store.
Order Management
Cancelling Orders for
Clients
How to cancel orders on MyVetStoreOnline.
Making a Return on
MyVetStoreOnline
A guide to returning items on your online
store.
Return Guide
Return guide covering how to make returns in your
gateway.
Finding Orders on Hold
Identify and review client orders that have a hold
status.
Placing Scheduled Orders for
Clients
How to prepare a scheduled order on behalf of your
clients.
Prescription Management
Proactive Prescription
FAQ
Learn how you can pre-approve prescriptions before
your
clients place their orders,
streamlining the process for both you
and your
clients.
Store Management
Adding & Updating Vet
Licenses
How to add or update the veterinary license(s) on file
with
MyVetStoreOnline.
Accessing Reports
How to access all your store reporting including
weekly,
monthly and quarterly sales, ACH history, and tax summaries.
Registering and Resetting Passwords
for
Clients
A guide to helping clients register and reset their
passwords.
How to Log In as a
Client
How to imposter a client.
Using Home Page
Messaging
Add custom content to your MyVetStoreOnline
homepage.
Obtaining API Login
Credentials
How to gather your API credentials through
Authorize.net.
Adding API Credentials to Payment
Gateways
How to establish a connection between your API
credentials and
Payment Gateway on MyVetStoreOnline.
Marketing
How to Request Marketing
Materials
Instructions on how to request marketing
materials.
How to Add a Button to Your Facebook
Page
How to add a "Shop Now" button to Facebook.
Video Tutorials
Browse our video library
for help on a
variety of topics. If you need assistance or have additional training needs, please contact
sales@myvetstoreonline.pharmacy.
MyVetStoreOnline
Webinar
Introductory training session for clinics.
Client Site Navigation
How clients navigate your store.
Catalog Management
Adding Products
How to include and exclude products from your
catalog.
Featured Products
How to choose featured products and include custom
messaging to display on your home page.
Pricing and Price
Groups
How to set pricing and manage custom client price
groups.
Marketing
Marketing Materials
How to view our look book and request preprinted and
customized marketing materials.
Rebate Opt-Outs
How to opt out of instant and client-driven
rebates as well as promotional emails.
Order Management
Client on Account Payment
Method
How to use the Client on Account payment
method.
Scheduled Order Process
How to place orders on behalf of your
clients.
Prescription Management
Prescription Creation and
Management
How to register new clients, manage client details, and
log in on behalf of a client.
Store Management
Adding and Logging In as a
Client
How to register new clients, manage client details, and
log in on behalf of a client.
How-To Documents for your Clients
Client Getting Started
A guide for your clients detailing how to register an
account
on MyVetStoreOnline.
Resetting Your Password
A guide for your clients detailing how to reset their
account
password.
Updating Payment
Information
A guide for your clients detailing how to update their
payment
information on their MyVetStoreOnline account.
Updating the Shipping Address for
Scheduled Orders
A guide for your clients showing how to update their
shipping
address for future shipments of a scheduled order.
Updating the Payment Method for
Scheduled
Orders
A guide for your clients showing how to update their
payment
method for future shipments of a scheduled order.
