Support
Our practice support team is here to help!
Live support available via chat 8am to 7pm CT (9am to 8pm EST; 6am to 5pm PT), Monday-Friday.
Or submit a help request.
Live support available via chat 8am to 7pm CT (9am to 8pm EST; 6am to 5pm PT), Monday-Friday.
Or submit a help request.
Contact Us
Phone
Practice Support: (844) 654-6876, press 2Client Support: (844) 654-6876, press 1
Need to change prescription instructions on an order that has already been approved? Reach our pharmacy directly at (877) 490-3577.
Marketing Inquiries: marketing@myvetstoreonline.pharmacy
Product Inquiries: products@myvetstoreonline.pharmacy
Training Inquiries: sales@myvetstoreonline.pharmacy
Request Forms
Looking for more information or need to make a request?How-To Documents
Catalog Management
Using Client On Account
An optional payment collection method for placing orders without credit card payment. catalog coa
An optional payment collection method for placing orders without credit card payment. catalog coa
Featured Products
Choose featured products and include custom messaging to display on your home page. featured products video catalog
Choose featured products and include custom messaging to display on your home page. featured products video catalog
Pricing and Price Groups
Set pricing and manage custom client price groups. price cost catalog video margin profit
Set pricing and manage custom client price groups. price cost catalog video margin profit
Marketing
Marketing
Materials
View our Look Book and request preprinted and customized marketing materials. market video look book lookbook brochures stickers window clings
View our Look Book and request preprinted and customized marketing materials. market video look book lookbook brochures stickers window clings
Requesting Marketing
Materials
Request preprinted and customized marketing materials. market look book lookbook brochures stickers window clings
Request preprinted and customized marketing materials. market look book lookbook brochures stickers window clings
Rebate Opt-Outs
Opt out of instant and client-driven rebates as well as promotional emails. market vendor sale discount video
Opt out of instant and client-driven rebates as well as promotional emails. market vendor sale discount video
Order Management
Client on Account Payment
Method
Use the Client on Account payment method. order clinic store video coa
Use the Client on Account payment method. order clinic store video coa
Making a Return on
MyVetStoreOnline
A guide to returning items on your online store. order refund credit
A guide to returning items on your online store. order refund credit
Payment Processing Cycle
Learn how payments are processed from the moment a client places an order on your clinic’s online store to when funds are deposited into your account. order authorization capture transaction
Learn how payments are processed from the moment a client places an order on your clinic’s online store to when funds are deposited into your account. order authorization capture transaction
Return Guide
Return guide covering making returns in your gateway. order credit card refund authorize.net paypal
Return guide covering making returns in your gateway. order credit card refund authorize.net paypal
Finding Orders on Hold
Identify and review client orders that have a hold status. order payment failure
Identify and review client orders that have a hold status. order payment failure
Placing Scheduled Orders for
Clients
Prepare a scheduled order on behalf of your clients. order autoship recurring reoccurring
Prepare a scheduled order on behalf of your clients. order autoship recurring reoccurring
Scheduled Order
Process
Place orders on behalf of your clients. order autoship video recurring reoccurring
Place orders on behalf of your clients. order autoship video recurring reoccurring
Prescription Management
Proactive Prescription FAQ
Pre-approve prescriptions before your clients place their orders, streamlining the process for both you and your clients. rx create
Pre-approve prescriptions before your clients place their orders, streamlining the process for both you and your clients. rx create
Store Management
Adding & Updating Vet Licenses
Add or update the veterinary license(s) on file. store dvm veterinarian doctor add new
Add or update the veterinary license(s) on file. store dvm veterinarian doctor add new
Adding and Logging In as a
Client
Register new clients, manage client details and log in on behalf of a client. store create video
Register new clients, manage client details and log in on behalf of a client. store create video
Accessing Reports
Access all your store reporting including weekly, monthly, and quarterly sales, ACH history and tax summaries. store reconciliation reconcile balance
Access all your store reporting including weekly, monthly, and quarterly sales, ACH history and tax summaries. store reconciliation reconcile balance
Obtaining API Login Credentials
Gather your API credentials through Authorize.net. store gateway log in
Gather your API credentials through Authorize.net. store gateway log in
Adding API Credentials to Payment
Gateways
Establish a connection between your API credentials and Payment Gateway on MyVetStoreOnline. store authorize.net paypal
Establish a connection between your API credentials and Payment Gateway on MyVetStoreOnline. store authorize.net paypal
Registering and Resetting Passwords for
Clients
Help clients register and reset their passwords. store
Help clients register and reset their passwords. store
Guides for Your Clients
Client Getting Started
A guide for your clients detailing how to register for an account on MyVetStoreOnline. client start begin login log in sign up new
A guide for your clients detailing how to register for an account on MyVetStoreOnline. client start begin login log in sign up new
Resetting Your Password
A guide for your clients detailing how to reset their account password. client access
A guide for your clients detailing how to reset their account password. client access
Updating Payment Information
A guide for your clients detailing how to update their payment information on their MyVetStoreOnline account. client change credit card billing
A guide for your clients detailing how to update their payment information on their MyVetStoreOnline account. client change credit card billing
Updating the Payment Method for Scheduled
Orders
A video guide for your clients showing how to update their payment method for future shipments of a scheduled order. client change video autoship credit card billing
A video guide for your clients showing how to update their payment method for future shipments of a scheduled order. client change video autoship credit card billing
Updating the Shipping Address for
Scheduled Orders
A video guide for your clients showing how to update their shipping address for future shipments of a scheduled order. client change video autoship
A video guide for your clients showing how to update their shipping address for future shipments of a scheduled order. client change video autoship
