Support
Our practice support team is here to
help!
Live support available via chat M-F 8am - 7pm CST (9am - 8pm EST; 6am - 5pm PT).
Or submit a help request.
Live support available via chat M-F 8am - 7pm CST (9am - 8pm EST; 6am - 5pm PT).
Or submit a help request.
Phone
Practice Support: (844) 654-6876, press 2. Available M-F 7am - 7pm CT (8am to 8pm EST;
5am to 5pm PT).
Need to change prescription instructions on an order that has already been approved? Reach our pharmacy directly at (877) 490-3577.
If you need client support, please call (844) 654-6876 and press 1.
Need to change prescription instructions on an order that has already been approved? Reach our pharmacy directly at (877) 490-3577.
If you need client support, please call (844) 654-6876 and press 1.
General Inquiries: accounts@myvetstoreonline.pharmacy
Product Inquiries: products@myvetstoreonline.pharmacy
Marketing Inquiries: marketing@myvetstoreonline.pharmacy
Online Inquiry: Submit a help request
Request Forms
Looking for more
information or need
to make a request? Follow these links:
How-To Documents
Catalog Management
Catalog
Management Guide
How to manage your MyVetStoreOnline
catalog.
Adding
Featured Products to Your Store
How to featured products on your
MyVetStoreOnline homepage.
Using
Client On Account
An optional payment collection method
for placing orders without credit card payment.
Margin
101
Learn how different pricing methods
affect your margin.
Adding
Products to Your Catalog
How to add products to your online
store.
How to
Set Pricing on Your Store
A guide to setting prices on your
online store.
Order Management
Cancelling Orders for
Clients
How to cancel orders on
MyVetStoreOnline.
Making
a Return on MyVetStoreOnline
A guide to returning items on your
online store.
Payment
Processing Cycle
Learn how payments are processed from
the moment a client places an order on your clinic’s online store to when funds are
deposited into your account.
Return
Guide
Return guide covering how to make
returns in your gateway.
Finding
Orders on Hold
Identify and review client orders that
have a hold status.
Placing
Scheduled Orders for Clients
How to prepare a scheduled order on
behalf of your clients.
Prescription Management
Proactive
Prescription FAQ
Learn how you can pre-approve
prescriptions before your clients place their orders,
streamlining the
process for both you and your clients.
Store Management
Adding
& Updating Vet Licenses
How to add or update the veterinary
license(s) on file with MyVetStoreOnline.
Accessing
Reports
How to access all your store reporting
including weekly, monthly and quarterly sales, ACH history, and tax
summaries.
Registering and
Resetting Passwords for Clients
How to to help clients register and
reset their passwords.
Logging
In as a Client
How to imposter a client.
Using
Home Page Messaging
How to add custom content to your
MyVetStoreOnline homepage.
Obtaining API Login
Credentials
How to gather your API credentials
through Authorize.net.
Adding
API Credentials to Payment Gateways
How to establish a connection between
your API credentials and Payment Gateway on MyVetStoreOnline.
Sales
Tax Remittance
How to find your "Tax by Jurisdiction"
report.
Marketing
Requesting Marketing
Materials
How to request preprinted and
customized marketing materials.
Video Tutorials
Browse our video library
for help on a variety of topics. If you need assistance or have additional training needs,
please contact
sales@myvetstoreonline.pharmacy.
MyVetStoreOnline
Webinar
Introductory training session for
clinics.
Client Site Navigation
How clients navigate your
store.
Catalog Management
Adding
Products
How to include and exclude products
from your catalog.
New
Products Opt-In
How to automatically include new
catalog items on your storefront.
Featured
Products
How to choose featured products and
include custom messaging to display on your home page.
Pricing
and Price Groups
How to set pricing and manage custom
client price groups.
Marketing
Marketing
Materials
How to view our look book and request
preprinted and customized marketing materials.
Rebate
Opt-Outs
How to opt out of instant and
client-driven rebates as well as promotional emails.
Order Management
Client on Account Payment Method
How to use the Client on Account
payment method.
Scheduled Order Process
How to place orders on behalf of your
clients.
Prescription Management
Prescription Creation
and Management
How to create and manage existing
prescriptions.
Store Management
Adding
and Logging In as a Client
How to register new clients, manage
client details and log in on behalf of a client.
How-To Documents for Your Clients
Client Getting
Started
A guide for your clients detailing how
to register an account on MyVetStoreOnline.
Resetting Your
Password
A guide for your clients detailing how
to reset their account password.
Updating Payment
Information
A guide for your clients detailing how
to update their payment information on their MyVetStoreOnline account.
Updating the Shipping
Address for Scheduled Orders
A video guide for your clients showing
how to update their shipping address for future shipments of a scheduled
order.
Updating the Payment
Method for Scheduled Orders
A video guide for your clients showing
how to update their payment method for future shipments of a scheduled order.
